Privacy Policy

At Carmaa Car Care, accessible from carmaacarcare.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Carmaa Car Care and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information We Collect

We collect personal details that you provide to us voluntarily when booking services or registering on our Platform. This includes name, phone number, email address, residential/service address, and vehicle information (make, model, and registration number). We also collect precise location data to coordinate doorstep visits with our service technicians, and device details (IP address, browser type, and app session logs) for security and analytics.

How We Use Your Information

We process your data on lawful grounds to manage bookings, schedule doorstep detailing services, match you with nearby service professionals, send booking confirmations, process secure transactions, respond to customer service requests, detect and prevent fraud, and send you promotional offers and referral updates with an option to opt out.

Data Security

Carmaa implements robust technical and administrative security measures, including SSL encryption, secure API channels, and restricted internal access, to safeguard your personal details against unauthorized access, loss, or alteration. All payment transactions are securely handled by certified third-party payment gateways (such as Razorpay). We do not store your credit card, debit card, or UPI credentials on our servers.

Cookies

Like any other website, Carmaa Car Care uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Third-Party Services

We share necessary, limited details (such as service address, vehicle details, and contact number) with our verified service partners to complete detailing bookings. We also utilize trusted third-party analytics and optimization platforms. We do not sell, rent, or trade your personal data to marketing agencies or external entities.

Your Rights

You possess legal rights regarding your personal information under applicable local regulations. This includes the right to request access to the data we hold about you, request corrections or updates to inaccurate information, request deletion of your account and personal details, and withdraw consent for data processing. To exercise these rights, please reach out to us via our contact channels.