Welcome to Carmaa Car Care (“Carmaa”, “Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) are published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and the Information Technology Act, 2000. By accessing or using our mobile application, website ( www.carmaacarcare.com), or any services provided therein (collectively referred to as the "Platform"), you (“you”, “User”, “Customer”, or “Service Provider”) agree to be legally bound by these Terms.

1. 1. LEGAL NATURE & INTERMEDIARY STATUS

Carmaa operates as a technology-based intermediary as defined under Section 2(w) of the IT Act, 2000. It facilitates the provision of car care services by connecting independent, verified third-party mechanics, service providers, and workshops (“Partners”) with customers. We do not directly provide any car repair or cleaning services.

2. 2. ELIGIBILITY TO USE

By using this Platform, you confirm that:

• You are at least 18 years old and competent to contract under the Indian Contract Act, 1872.

• You are using the Platform for lawful purposes only.

• All information provided during registration is accurate, complete, and up to date.

3. 3. SERVICES OFFERED

Carmaa facilitates a range of services through the Platform:

• Doorstep Car Wash & Cleaning

• Mechanical Repairs & Garage Visits

• Pick & Drop Services

• Subscription-Based Daily Cleaning

• Premium Detailing, Ceramic Coating, PPF & Accessories

Carmma shall not be held liable for any deficiencies, damages, or personal injury caused by the third-party service providers unless arising due to gross negligence or wilful misconduct on our part.

4. 4. USER OBLIGATIONS

You agree to:

• Use the services for personal or authorized business use.

• Provide true vehicle and location details.

• Ensure the vehicle is accessible at the scheduled time.

• Confirm completion of service only upon satisfactory delivery.

• Refrain from posting defamatory or false reviews.

5. 5. PARTNER OBLIGATIONS

Partners must:

• Complete registration with valid KYC and documentation.

• Accept only those jobs they can fulfil reliably.

• Comply with Standard Operating Procedures (SOPs).

• Maintain professionalism, hygiene, and timely service.

• Upload mandatory before/after photos via the Partner App.

Non-compliance may lead to account suspension or financial penalties.

6. 6. BOOKINGS, PAYMENTS & REFUNDS

Partners must:

• Booking Confirmation: Bookings are confirmed upon app notification.

• Payment Options: Razor-pay (Online) or Cash (with tracking via wallet deduction).

• Service Charges: Transparent and visible before booking.

• Cancellation & Refund Policy

Situation	Refund
Cancelled ≥1 hour before	100%
Cancelled <1 hour before	80%
Post Service Start	No Refund
Mechanical Service Complaints	Valid for 48 hours

7. 7. SUBSCRIPTIONS & MEMBERSHIPS

• Carmaa offers paid subscription models (e.g., Carmaa-X) that provide discounts, priority support, and additional benefits.

• Subscription fees/Booking Amounts are non-refundable, except in cases of technical error or double billing.

8. 8. INTELLECTUAL PROPERTY

All logos, software, text, visuals, trademarks, and backend systems belong to Carmaa or its licensors. Unauthorized copying, distribution, reverse engineering, or rebranding is strictly prohibited and may invite civil or criminal liability under the Copyright Act, 1957.

9. 9. REVIEWS & RATINGS

All user-generated reviews are:

• Subject to moderation.

• Must be genuine, lawful, and free from abuse.

• Misuse (e.g., fake reviews or blackmail) may lead to legal action under the IPC and IT Act.

10. 10. LIMITATION OF LIABILITY

To the maximum extent permitted under Indian law, Carmaa shall not be liable for:

• Service quality or performance of third-party providers.

• Delays caused by force majeure, traffic, natural disasters, or app outages.

• Any indirect, incidental, or consequential loss.

Total liability, if any, arising from use of the platform, shall be limited to ₹1,000 only.

11. 11. INDEMNIFICATION

You agree to indemnify and hold harmless Carmaa, its directors, employees, affiliates, and partners against any third-party claims arising from:

• Your misuse of the Platform;

• Violation of these Terms;

• Any loss or damage caused to service providers, other users, or the platform.

12. 12. ACCOUNT TERMINATION & RESTRICTION

Carmaa may:

• Suspend or terminate access without notice for violations or suspected fraud.

• Withhold partner payments in cases of dispute, fraud, or customer harm.

• Report illegal behaviour to authorities.

13. 13. GOVERNING LAW & DISPUTE RESOLUTION

• Governing Law: These Terms are governed by the laws of India.

• Jurisdiction: All disputes are subject to the exclusive jurisdiction of the competent courts in Dehradun, Uttarakhand.

• Dispute Process: Users must contact Carmaa support before initiating legal proceedings.

14. 14. DATA PROTECTION & PRIVACY

Carmaa complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Please refer to our Privacy Policy for full details on data handling and protection.

15. 15. CHANGES TO TERMS

Carmaa reserves the right to revise these Terms at any time without prior notice. Users are encouraged to check this page periodically. Continued use post-update implies acceptance of the revised Terms.

16. 16. GRIEVANCE REDRESSAL

As per Rule 3(2) of the IT Rules, the following Grievance Officer has been designated:

Email: grievanceofficer@carmaacarcare.com

Complaints will be acknowledged within 48 hours and resolved within 15 days.