TERMS & CONDITIONS

Terms & Conditions

CUSTOMER TERMS & CONDITIONS

Carmaa Technologies Private Limited

Last updated: 22 December 2025

  1. 1. LEGAL IDENTITY & COMPANY DETAILS

    2. These Terms & Conditions ("Terms") govern access to and use of the website, mobile applications, and all related digital platforms (collectively, the "Platform") operated by:
    Legal Name: Carmaa Technologies Private Limited
    CIN: U45403UT2025PTC019812
    GSTIN: 05AANCC0341C1Z9
    PAN: AANCC0341C
    DPIIT Recognition No.: DIPP223487
    MSME (Udyam): UDYAM-UK-05-0116928
    Registered Office: 197 Tea Estate, Near Bhadri Guest House, Banjarawala, Dehradun – 248001, Uttarakhand, India
    Hereinafter referred to as "Carmaa", "Company", "we", "us", or "our".

  2. 2. ACCEPTANCE OF TERMS

    3. 2.1 By accessing, browsing, registering on, or using the Platform in any manner, whether as a customer ("Customer") or service partner ("Partner"), you confirm that you have read, understood, and agreed to be legally bound by these Terms.
    2.2 These Terms shall be read together with and form an integral part of:
    The Privacy Policy;
    Subscription-specific terms (Section C);
    Partner guidelines, SOPs, penalty policies;
    Any other policy or notice published by Carmaa from time to time.
    2.3 If you do not agree with these Terms, you must immediately discontinue use of the Platform.
    2.4 Continued use of the Platform after modification of these Terms constitutes deemed acceptance of the revised Terms.

  3. 3. DEFINITIONS

    4. For the purpose of these Terms:
    "Customer" means any person or entity booking or subscribing to Services via the Platform.
    "Partner" means an independent third-party service provider delivering Services to Customers through the Platform.
    "Platform" includes Carmaa's website, mobile apps, APIs, dashboards, software, and backend systems.
    "Services" mean non-mechanical doorstep car care services only.
    "Subscription" means a prepaid, recurring, vehicle-specific service plan.
    "Booking" means a confirmed service request via the Platform.
    "Wallet" means any digital balance or credit facility offered on the Platform.
    "Applicable Law" includes all Indian laws, rules, regulations, and judicial orders in force.

  4. 4. NATURE OF PLATFORM – INTERMEDIARY ROLE

    5. 4.1 Carmaa is a technology intermediary facilitating:
    Discovery and booking of Services;
    Communication between Customers and Partners;
    Collection and settlement of payments;
    Complaint facilitation and quality monitoring.
    4.2 Carmaa does not provide car care services and is not a party to the service contract between Customer and Partner, except as a payment collection and facilitation agent.
    4.3 All Services are performed solely by independent Partners.
    4.4 No agency, partnership, franchise, joint venture, or employer-employee relationship is created between Carmaa and any Partner or Customer.
    4.5 Carmaa does not guarantee service quality or outcomes but may assist in dispute facilitation.

  5. 5. ELIGIBILITY

    6. You must:
    Be at least 18 years of age;
    Be legally competent to contract under Indian law;
    Use the Platform only for lawful purposes.
    Carmaa reserves the right to suspend or deny access at its sole discretion.

  6. 6. SERVICES COVERED (MECHANICAL EXCLUSION)

    7. 6.1 Only non-mechanical car care services are permitted, including:
    Exterior washing and cleaning;
    Interior vacuuming and detailing;
    Polishing, waxing, cosmetic care;
    Subscription-based recurring cleaning.
    6.2 Mechanical, electrical, diagnostic, repair, or modification services are strictly excluded.
    6.3 Any mechanical service offered or performed by a Partner is unauthorised and outside the Platform's scope.

  7. 7. BOOKINGS & PAYMENTS

    8. 7.1 All Bookings must be placed through the Platform.
    7.2 Pricing, taxes, and service details are displayed before confirmation.
    7.3 By confirming a Booking, the Customer authorises Carmaa to collect payments on behalf of the Partner.
    7.4 Supported payment modes may include UPI, cards, net banking, wallets, or others as enabled.
    7.5 Wallet credits or promotional offers:
    Have no cash value unless stated;
    May be modified or withdrawn at Carmaa's discretion.

  8. 8. CANCELLATION & REFUNDS (NON-SUBSCRIPTION)

    9. 8.1 Cancellations before Partner dispatch may be eligible for refund or credit.
    8.2 Cancellations after Partner dispatch or arrival may attract charges.
    8.3 No refunds once service has commenced.
    8.4 No-shows or access failure may be treated as completed services.
    8.5 Carmaa may deny refunds in cases of misuse or fraud.

  9. 9. CUSTOMER OBLIGATIONS

    10. Customers must:
    Provide accurate vehicle and location details;
    Ensure vehicle access at service time;
    Remove valuables and personal items;
    Provide water/electricity if required;
    Maintain respectful conduct.
    Failure may result in denial of service without refund.

  10. 10. DAMAGE, COMPLAINTS & DISPUTES

    11. 10.1 Complaints must be raised within 24 hours of service completion.
    10.2 Normal wear and tear does not constitute damage.
    10.3 Carmaa may rely on photos, logs, timestamps, and Partner input.
    10.4 Carmaa's determination is final for Platform-level resolution.

    SUBSCRIPTION-ONLY TERMS

  11. 11. SUBSCRIPTION SCOPE

    12. 11.1 Subscriptions are prepaid, vehicle-specific, and non-transferable.
    11.2 Services are subject to availability, weather, safety, and operational constraints.

  12. 12. PAUSE, SKIP & RESCHEDULING

    13. 12.1 Pauses or skips must be requested in advance.
    12.2 Missed visits due to Customer unavailability may be marked as utilised.
    12.3 Unused visits expire at the end of the Subscription term.

  13. 13. SUBSCRIPTION REFUNDS

    14. 13.1 No refunds once a Subscription has commenced.
    13.2 Pre-start cancellations may follow plan-specific rules.
    13.3 No cash refunds for operational rescheduling unless mandated by law.

  14. 14. SUBSCRIPTION TERMINATION

    15. 14.1 Customers may terminate without refund.
    14.2 Carmaa may terminate for misuse, abuse, or legal reasons.
    14.3 If Carmaa discontinues services, credits or pro-rata relief may be offered.

  15. 15. INTELLECTUAL PROPERTY

    16. All Platform content, software, branding, and IP belong to Carmaa. No unauthorised use is permitted.

  16. 16. SUSPENSION & TERMINATION

    17. Carmaa may suspend or terminate accounts for:
    Breach of Terms;
    Fraud or misuse;
    Legal or security reasons.

  17. 17. LIMITATION OF LIABILITY

    18. No liability for indirect or consequential damages.
    Maximum liability limited to ₹1,000 or the amount paid, whichever is lower.
    No exclusion for fraud or non-excludable statutory liability.

  18. 18. INDEMNITY

    19. Users agree to indemnify Carmaa against claims arising from:
    Breach of Terms;
    Misuse of Platform;
    Violation of law;
    Third-party claims caused by the user.

  19. 19. FORCE MAJEURE

    20. Carmaa is not liable for delays or failures caused by events beyond reasonable control.

  20. 20. GOVERNING LAW & JURISDICTION

    21. These Terms are governed by Indian law. Courts at Dehradun, Uttarakhand have exclusive jurisdiction.

  21. 21. GRIEVANCE REDRESSAL (IT RULES 2021)

    22. Grievance Officer
    Email: grievanceofficer@carmaacarcare.com
    Address: Registered Office Address
    Acknowledgement within 48 hours
    Resolution within 15 working days

  22. 22. AMENDMENTS

    23. Carmaa may modify these Terms at any time. Continued use constitutes acceptance.

  23. 23. MISCELLANEOUS

    24. Severability
    No waiver
    Assignment
    Entire agreement clause

PARTNER TERMS & CONDITIONS

Carmaa Technologies Private Limited

Last updated: 22 December 2025

This Agreement is made between Carmaa Technologies Private Limited ("Company") and the undersigned Worker / Service Partner ("Service Provider").

By accepting any job, logging into the Carmaa system, or performing any service, the Service Provider accepts all terms of this Agreement.

  1. 1. PARTNER ONBOARDING & KYC

    2. 1.1 Partners must complete KYC and onboarding requirements.
    1.2 Carmaa may approve, suspend, or reject Partners at its discretion.

  2. 2. PARTNER STATUS – INDEPENDENT CONTRACTOR

    3. 2.1 Partners operate as independent contractors.
    2.2 Partners are responsible for:
    Their staff;
    Taxes, licences, and insurance;
    Compliance with Applicable Law.
    2.3 No employment relationship exists with Carmaa.

  3. 3. PARTNER OBLIGATIONS

    4. Partners must:
    Follow SOPs and quality standards;
    Use approved products where required;
    Maintain hygiene and professional conduct;
    Use the Partner app correctly;
    Protect Customer data;
    Avoid off-platform dealings.

  4. 4. PROHIBITED CONDUCT

    5. Partners shall not:
    Accept off-platform payments;
    Misuse Customer data;
    Perform services intoxicated;
    Misrepresent Carmaa;
    Engage in fraudulent activity.
    Violations may result in immediate termination.

  5. 5. PAYMENTS, PENALTIES & DEDUCTIONS

    6. 5.1 Partner payouts may be subject to deductions for:
    Platform fees;
    Penalties;
    Refunds;
    Damage liabilities.
    5.2 Platform records are conclusive unless manifest error is shown.

  6. 6. Nature of Engagement

    7. The Service Provider is an independent task-based contractor and not an employee of Carmaa.
    No PF, ESI, gratuity, paid leave, bonus, minimum wages or permanent employment applies.

  7. 7. Job Acceptance & Availability

    8. Every job must be accepted within 1 minute.
    If the Service Provider does not accept the job, it will be treated as missed duty and future jobs may be reduced or stopped.

  8. 8. Arrival & Timing

    9. The Service Provider must reach the customer location at least 10 minutes before the scheduled time.
    If there is any delay, the Support Team must be informed immediately.

  9. 9. Customer & Payment Verification

    10. Before starting work, the Service Provider must verify Customer name, service package and payment status.
    Service without payment confirmation is strictly prohibited.

  10. 10. Service Scope

    11. Only the services booked through Carmaa are allowed.
    No free service, personal work, or extra service is permitted.

  11. 11. Proof of Work

    12. Before-service and after-service photos must be uploaded.
    No proof means no payment.

  12. 12. Service Refusal

    13. Service can be refused only if customer is abusive, location is unsafe, payment is not done, or booking is fake.
    Support team must be informed.

  13. 13. Cancellation & No-Show (By Service Provider)

    14. If the Service Provider accepts a booking and then cancels it, does not arrive, or refuses to perform the service, the following penalties shall apply:

    Occurrence Penalty
    First time cancellation after accepting a booking 50% of the last accepted booking amount will be deducted
    Second time cancellation after accepting a booking 100% of the last accepted booking amount will be deducted
    Repeated cancellations, refusals or no-shows Permanent suspension and blacklisting from Carmaa platform

    These deductions shall be made from the Service Provider's salary, incentives, or security deposit without requiring any additional approval.
    Repeated cancellation or refusal is treated as serious misconduct and breach of contract.

  14. 14. Customer Ratings

    15. Poor ratings will reduce work and may lead to removal.

  15. 15. Behaviour & Hygiene

    16. Uniform, cleanliness and polite behaviour are mandatory.
    Alcohol, drugs, tobacco or abuse is strictly prohibited.

  16. 16. No Direct Dealing

    17. No cash, no phone number, no private work with customers.

  17. 17. Zero Tolerance to Alcohol & Drugs

    18. If found under influence, FIR will be filed and service terminated.

  18. 18. Security Deposit

    19. Part of earnings will be kept as security for any loss or fraud.

  19. 19. Forfeiture of Security

    20. Security will be taken if fraud, cheating or leaving without notice.

  20. 20. 15-Day Notice

    21. Leaving without notice will result in loss of all unpaid money.

  21. 21. Final Settlement

    22. All payments only after notice, tools return and complaint clearance.

  22. 22. Data & Fraud

    23. Customer data is company property. Misuse will lead to FIR.

  23. 23. Monitoring

    24. Calls, GPS and photos may be recorded.

  24. 24. Termination

    25. Company can remove worker anytime for violation.

  25. 25. Jurisdiction

    26. All disputes, claims, or legal proceedings arising out of or related to this Agreement shall be subject to the jurisdiction of courts across India, and Carmaa Technologies Private Limited shall have the right to initiate legal proceedings in any court within India as per its choice.
    The Service Provider expressly agrees and consents to such All-India jurisdiction and waives any objection regarding place or territorial limits.

  26. 26. Legal Consent & Right to Deduct

    27. The Service Provider gives full legal consent to Carmaa to deduct, hold, adjust, or forfeit any amount from salary, incentives, or security deposit in case of penalty, loss, fraud, damage, customer complaint, or policy violation.

  27. 27. ₹300 Guaranteed Minimum Income (Conditional)

    28. Carmaa provides a guaranteed minimum earning of ₹300 per day only if the Service Provider is logged into the Carmaa app, active and available, remains in the assigned working zone, accepts all jobs given, and does not cancel, reject or delay.
    If total earnings are less than ₹300, Carmaa will pay ₹300. If earnings exceed ₹300, full actual earnings will be paid.
    This guarantee will be cancelled immediately if the Service Provider goes offline, rejects jobs, leaves the zone, arrives late, cancels bookings, or violates any company rule.

  28. 28. Binding Acceptance & Waiver of Claims

    29. By accepting any job through Carmaa, the Service Provider legally confirms that he has read, understood, and agreed to all terms of this Agreement and waives all claims against Carmaa arising out of penalties, deductions, termination, or suspension.

  29. 29. Company Assets, Tools & Equipment

    30. All machines, tools, kits, uniforms, chemicals, devices, and accessories provided by Carmaa remain the property of the Company.
    The Service Provider is fully responsible for their safety and proper use. Any loss, theft, breakage, misuse, or damage shall be fully recovered from the Service Provider's salary, security deposit, or through legal recovery.

  30. 30. Indemnity & Loss Protection

    31. The Service Provider shall fully indemnify and protect Carmaa from any customer complaint, injury, accident, damage, legal case, penalty, or financial loss caused due to his/her negligence, mistake, misconduct, or illegal action.

  31. 31. No Legal Relationship with Customers

    32. The Service Provider shall not create or claim any legal, financial, or contractual relationship with customers.
    All service contracts exist only between Carmaa and the customer.

  32. 32. Non-Compete & Non-Solicitation

    33. The Service Provider shall not work for, associate with, or start any competing car-care, home-service, or similar business during the term of this Agreement and for six (6) months after leaving Carmaa.
    The Service Provider shall also not contact, approach, or serve any Carmaa customer privately at any time.

  33. 33. Confidentiality

    34. All business information, customer data, pricing, operations, software, processes, and trade secrets of Carmaa are strictly confidential.
    Any disclosure, misuse, or sharing with any third party will result in termination, legal action, and full recovery of losses.

  34. 34. Suspension Rights

    35. Carmaa has the right to suspend the Service Provider during any investigation of complaint, fraud, misconduct, theft, or policy violation. During suspension, no payment shall be released until the matter is resolved.

  35. 35. No Partnership, Agency or Ownership Rights

    36. This Agreement does not create any partnership, franchise, agency, or ownership rights. The Service Provider has no claim on Carmaa's brand, customers, revenue, or intellectual property.

  36. 36. Force Majeure

    37. Carmaa shall not be responsible for any failure or delay in providing services due to natural disasters, floods, strikes, pandemics, government orders, internet failure, technical breakdowns, or events beyond the Company's control.

  37. 37. Theft, Misappropriation & Criminal Breach of Trust

    38. The Service Provider shall not steal, misuse, hide, or remove any customer or company property including vehicles, valuables, cash, tools, kits, chemicals, inventory, or data. Any theft, attempted theft, or dishonesty will be treated as a criminal offence and Carmaa shall have the right to terminate immediately, permanently blacklist, file police FIR, and recover the full loss. No pending payment or security shall be released in such cases.

  38. 38. No Reimbursement of Fuel, Bike or Vehicle Expenses

    39. The Service Provider clearly understands and agrees that Carmaa shall not provide or reimburse any expenses related to petrol, diesel, CNG, bike servicing, repairs, maintenance, puncture, insurance, EMI, or any personal vehicle cost.
    All transportation and vehicle-related expenses shall be entirely borne by the Service Provider. The Service Provider shall not raise any claim, dispute, or demand against Carmaa for such expenses at any time.