This Agreement is made between Carmaa Technologies Private Limited (“Company”) and the undersigned Worker / Service Partner (“Service Provider”).

By accepting any job, logging into the Carmaa system, or performing any service, the Service Provider accepts all terms of this Agreement.

11. 1. PARTNER ONBOARDING & KYC

1.1 Partners must complete KYC and onboarding requirements.
1.2 Carmaa may approve, suspend, or reject Partners at its discretion.

12. 2. PARTNER STATUS – INDEPENDENT CONTRACTOR

2.1 Partners operate as independent contractors.
2.2 Partners are responsible for:
Their staff;
Taxes, licences, and insurance;
Compliance with Applicable Law.
2.3 No employment relationship exists with Carmaa.

13. 3. PARTNER OBLIGATIONS

Partners must:
Follow SOPs and quality standards;
Use approved products where required;
Maintain hygiene and professional conduct;
Use the Partner app correctly;
Protect Customer data;
Avoid off-platform dealings.

14. 4. PROHIBITED CONDUCT

Partners shall not:
Accept off-platform payments;
Misuse Customer data;
Perform services intoxicated;
Misrepresent Carmaa;
Engage in fraudulent activity.
Violations may result in immediate termination.

15. 5. PAYMENTS, PENALTIES & DEDUCTIONS

5.1 Partner payouts may be subject to deductions for:
Platform fees;
Penalties;
Refunds;
Damage liabilities.
5.2 Platform records are conclusive unless manifest error is shown.

1. 6. Nature of Engagement

The Service Provider is an independent task-based contractor and not an employee of Carmaa.
No PF, ESI, gratuity, paid leave, bonus, minimum wages or permanent employment applies.

2. 7. Job Acceptance & Availability

Every job must be accepted within 1 minute.
If the Service Provider does not accept the job, it will be treated as missed duty and future jobs may be reduced or stopped.

3. 8. Arrival & Timing

The Service Provider must reach the customer location at least 10 minutes before the scheduled time.
If there is any delay, the Support Team must be informed immediately.

4. 9. Customer & Payment Verification

Before starting work, the Service Provider must verify Customer name, service package and payment status.
Service without payment confirmation is strictly prohibited.

5. 10. Service Scope

Only the services booked through Carmaa are allowed.
No free service, personal work, or extra service is permitted.

6. 11. Proof of Work

Before-service and after-service photos must be uploaded.
No proof means no payment.

7. 12. Service Refusal

Service can be refused only if customer is abusive, location is unsafe, payment is not done, or booking is fake.
Support team must be informed.

8. 13. Cancellation & No-Show (By Service Provider)

If the Service Provider accepts a booking and then cancels it, does not arrive, or refuses to perform the service, the following penalties shall apply:

Occurrence	Penalty
First time cancellation after accepting a booking	50% of the last accepted booking amount will be deducted
Second time cancellation after accepting a booking	100% of the last accepted booking amount will be deducted
Repeated cancellations, refusals or no-shows	Permanent suspension and blacklisting from Carmaa platform

These deductions shall be made from the Service Provider’s salary, incentives, or security deposit without requiring any additional approval.
Repeated cancellation or refusal is treated as serious misconduct and breach of contract.

9. 14. Customer Ratings

Poor ratings will reduce work and may lead to removal.

10. 15. Behaviour & Hygiene

Uniform, cleanliness and polite behaviour are mandatory.
Alcohol, drugs, tobacco or abuse is strictly prohibited.

11. 16. No Direct Dealing

No cash, no phone number, no private work with customers.

12. 17. Zero Tolerance to Alcohol & Drugs

If found under influence, FIR will be filed and service terminated.

13. 18. Security Deposit

Part of earnings will be kept as security for any loss or fraud.

14. 19. Forfeiture of Security

Security will be taken if fraud, cheating or leaving without notice.

15. 20. 15-Day Notice

Leaving without notice will result in loss of all unpaid money.

16. 21. Final Settlement

All payments only after notice, tools return and complaint clearance.

17. 22. Data & Fraud

Customer data is company property. Misuse will lead to FIR.

18. 23. Monitoring

Calls, GPS and photos may be recorded.

19. 24. Termination

Company can remove worker anytime for violation.

20. 25. Jurisdiction

All disputes, claims, or legal proceedings arising out of or related to this Agreement shall be subject to the jurisdiction of courts across India, and Carmaa Technologies Private Limited shall have the right to initiate legal proceedings in any court within India as per its choice.
The Service Provider expressly agrees and consents to such All-India jurisdiction and waives any objection regarding place or territorial limits.

21. 26. Legal Consent & Right to Deduct

The Service Provider gives full legal consent to Carmaa to deduct, hold, adjust, or forfeit any amount from salary, incentives, or security deposit in case of penalty, loss, fraud, damage, customer complaint, or policy violation.

22. 27. ₹300 Guaranteed Minimum Income (Conditional)

Carmaa provides a guaranteed minimum earning of ₹300 per day only if the Service Provider is logged into the Carmaa app, active and available, remains in the assigned working zone, accepts all jobs given, and does not cancel, reject or delay.
If total earnings are less than ₹300, Carmaa will pay ₹300. If earnings exceed ₹300, full actual earnings will be paid.
This guarantee will be cancelled immediately if the Service Provider goes offline, rejects jobs, leaves the zone, arrives late, cancels bookings, or violates any company rule.

23. 28. Binding Acceptance & Waiver of Claims

By accepting any job through Carmaa, the Service Provider legally confirms that he has read, understood, and agreed to all terms of this Agreement and waives all claims against Carmaa arising out of penalties, deductions, termination, or suspension.

24. 29. Company Assets, Tools & Equipment

All machines, tools, kits, uniforms, chemicals, devices, and accessories provided by Carmaa remain the property of the Company.
The Service Provider is fully responsible for their safety and proper use. Any loss, theft, breakage, misuse, or damage shall be fully recovered from the Service Provider’s salary, security deposit, or through legal recovery.

25. 30. Indemnity & Loss Protection

The Service Provider shall fully indemnify and protect Carmaa from any customer complaint, injury, accident, damage, legal case, penalty, or financial loss caused due to his/her negligence, mistake, misconduct, or illegal action.

26. 31. No Legal Relationship with Customers

The Service Provider shall not create or claim any legal, financial, or contractual relationship with customers.
All service contracts exist only between Carmaa and the customer.

27. 32. Non-Compete & Non-Solicitation

The Service Provider shall not work for, associate with, or start any competing car-care, home-service, or similar business during the term of this Agreement and for six (6) months after leaving Carmaa.
The Service Provider shall also not contact, approach, or serve any Carmaa customer privately at any time.

28. 33. Confidentiality

All business information, customer data, pricing, operations, software, processes, and trade secrets of Carmaa are strictly confidential.
Any disclosure, misuse, or sharing with any third party will result in termination, legal action, and full recovery of losses.

29. 34. Suspension Rights

Carmaa has the right to suspend the Service Provider during any investigation of complaint, fraud, misconduct, theft, or policy violation. During suspension, no payment shall be released until the matter is resolved.

30. 35. No Partnership, Agency or Ownership Rights

This Agreement does not create any partnership, franchise, agency, or ownership rights. The Service Provider has no claim on Carmaa’s brand, customers, revenue, or intellectual property.

31. 36. Force Majeure

Carmaa shall not be responsible for any failure or delay in providing services due to natural disasters, floods, strikes, pandemics, government orders, internet failure, technical breakdowns, or events beyond the Company’s control.

32. 37. Theft, Misappropriation & Criminal Breach of Trust

The Service Provider shall not steal, misuse, hide, or remove any customer or company property including vehicles, valuables, cash, tools, kits, chemicals, inventory, or data. Any theft, attempted theft, or dishonesty will be treated as a criminal offence and Carmaa shall have the right to terminate immediately, permanently blacklist, file police FIR, and recover the full loss. No pending payment or security shall be released in such cases.

33. 38. No Reimbursement of Fuel, Bike or Vehicle Expenses

The Service Provider clearly understands and agrees that Carmaa shall not provide or reimburse any expenses related to petrol, diesel, CNG, bike servicing, repairs, maintenance, puncture, insurance, EMI, or any personal vehicle cost.
All transportation and vehicle-related expenses shall be entirely borne by the Service Provider. The Service Provider shall not raise any claim, dispute, or demand against Carmaa for such expenses at any time.