These Terms & Conditions (“Terms”) govern access to and use of the website, mobile applications, and all related digital platforms (collectively, the “Platform”) operated by:
Legal Name: Carmaa Technologies Private Limited
CIN: U45403UT2025PTC019812
GSTIN: 05AANCC0341C1Z9
PAN: AANCC0341C
DPIIT Recognition No.: DIPP223487
MSME (Udyam): UDYAM-UK-05-0116928
Registered Office: 197 Tea Estate, Near Bhadri Guest House, Banjarawala, Dehradun – 248001, Uttarakhand, India
Hereinafter referred to as “Carmaa”, “Company”, “we”, “us”, or “our”.

2.1 By accessing, browsing, registering on, or using the Platform in any manner, whether as a customer (“Customer”) or service partner (“Partner”), you confirm that you have read, understood, and agreed to be legally bound by these Terms.
2.2 These Terms shall be read together with and form an integral part of:
The Privacy Policy;
Subscription-specific terms (Section C);
Partner guidelines, SOPs, penalty policies;
Any other policy or notice published by Carmaa from time to time.
2.3 If you do not agree with these Terms, you must immediately discontinue use of the Platform.
2.4 Continued use of the Platform after modification of these Terms constitutes deemed acceptance of the revised Terms.

For the purpose of these Terms:
“Customer” means any person or entity booking or subscribing to Services via the Platform.
“Partner” means an independent third-party service provider delivering Services to Customers through the Platform.
“Platform” includes Carmaa’s website, mobile apps, APIs, dashboards, software, and backend systems.
“Services” mean non-mechanical doorstep car care services only.
“Subscription” means a prepaid, recurring, vehicle-specific service plan.
“Booking” means a confirmed service request via the Platform.
“Wallet” means any digital balance or credit facility offered on the Platform.
“Applicable Law” includes all Indian laws, rules, regulations, and judicial orders in force.

4.1 Carmaa is a technology intermediary facilitating:
Discovery and booking of Services;
Communication between Customers and Partners;
Collection and settlement of payments;
Complaint facilitation and quality monitoring.
4.2 Carmaa does not provide car care services and is not a party to the service contract between Customer and Partner, except as a payment collection and facilitation agent.
4.3 All Services are performed solely by independent Partners.
4.4 No agency, partnership, franchise, joint venture, or employer-employee relationship is created between Carmaa and any Partner or Customer.
4.5 Carmaa does not guarantee service quality or outcomes but may assist in dispute facilitation.

You must:
Be at least 18 years of age;
Be legally competent to contract under Indian law;
Use the Platform only for lawful purposes.
Carmaa reserves the right to suspend or deny access at its sole discretion.

6.1 Only non-mechanical car care services are permitted, including:
Exterior washing and cleaning;
Interior vacuuming and detailing;
Polishing, waxing, cosmetic care;
Subscription-based recurring cleaning.
6.2 Mechanical, electrical, diagnostic, repair, or modification services are strictly excluded.
6.3 Any mechanical service offered or performed by a Partner is unauthorised and outside the Platform’s scope.

7.1 All Bookings must be placed through the Platform.
7.2 Pricing, taxes, and service details are displayed before confirmation.
7.3 By confirming a Booking, the Customer authorises Carmaa to collect payments on behalf of the Partner.
7.4 Supported payment modes may include UPI, cards, net banking, wallets, or others as enabled.
7.5 Wallet credits or promotional offers:
Have no cash value unless stated;
May be modified or withdrawn at Carmaa’s discretion.

8.1 Cancellations before Partner dispatch may be eligible for refund or credit.
8.2 Cancellations after Partner dispatch or arrival may attract charges.
8.3 No refunds once service has commenced.
8.4 No-shows or access failure may be treated as completed services.
8.5 Carmaa may deny refunds in cases of misuse or fraud.

Customers must:
Provide accurate vehicle and location details;
Ensure vehicle access at service time;
Remove valuables and personal items;
Provide water/electricity if required;
Maintain respectful conduct.
Failure may result in denial of service without refund.

10.1 Complaints must be raised within 24 hours of service completion.
10.2 Normal wear and tear does not constitute damage.
10.3 Carmaa may rely on photos, logs, timestamps, and Partner input.
10.4 Carmaa’s determination is final for Platform-level resolution.

SUBSCRIPTION-ONLY TERMS

11.1 Subscriptions are prepaid, vehicle-specific, and non-transferable.
11.2 Services are subject to availability, weather, safety, and operational constraints.

12.1 Pauses or skips must be requested in advance.
12.2 Missed visits due to Customer unavailability may be marked as utilised.
12.3 Unused visits expire at the end of the Subscription term.

13.1 No refunds once a Subscription has commenced.
13.2 Pre-start cancellations may follow plan-specific rules.
13.3 No cash refunds for operational rescheduling unless mandated by law.

14.1 Customers may terminate without refund.
14.2 Carmaa may terminate for misuse, abuse, or legal reasons.
14.3 If Carmaa discontinues services, credits or pro-rata relief may be offered.

All Platform content, software, branding, and IP belong to Carmaa. No unauthorised use is permitted.

Carmaa may suspend or terminate accounts for:
Breach of Terms;
Fraud or misuse;
Legal or security reasons.

No liability for indirect or consequential damages.
Maximum liability limited to ₹1,000 or the amount paid, whichever is lower.
No exclusion for fraud or non-excludable statutory liability.

Users agree to indemnify Carmaa against claims arising from:
Breach of Terms;
Misuse of Platform;
Violation of law;
Third-party claims caused by the user.

Carmaa is not liable for delays or failures caused by events beyond reasonable control.

These Terms are governed by Indian law. Courts at Dehradun, Uttarakhand have exclusive jurisdiction.

Grievance Officer
Email: grievanceofficer@carmaacarcare.com
Address: Registered Office Address
Acknowledgement within 48 hours
Resolution within 15 working days

Carmaa may modify these Terms at any time. Continued use constitutes acceptance.

Severability
No waiver
Assignment
Entire agreement clause